At Vaali 3D, we strive to provide high-quality 3D-printed products and excellent customer service. We understand that sometimes issues may arise, and we want to ensure your satisfaction with our products. This refund policy outlines the conditions under which we offer refunds for purchases made on Vaali.co.in
Damaged Products
We take great care in manufacturing and packaging our 3D-printed products. However, if you receive a damaged item:
- Contact our customer service team within 48 hours of receiving the product.
- Provide a detailed description of the damage.
- Submit an unboxing video clearly showing the condition of the product upon arrival.
Upon review of your claim and supporting evidence, we will process a refund or replacement for the damaged item.
Special Cases
We understand that unique situations may arise. Special cases will be handled on a case-by-case basis. Please contact our customer service team with details of your situation, and we will work with you to find an appropriate solution.
Refund Process
Once your refund request is approved:
- We will initiate the refund to your original payment method.
- Refunds typically process within 2-3 business days, depending on your bank or payment provider.
- You will receive a confirmation email once the refund has been processed.
Non-Refundable Items
Please note that customized or personalized 3D-printed products are generally non-refundable unless they arrive damaged.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact our customer service team at
At Vaali 3D, we are committed to your satisfaction and will do our best to resolve any issues promptly and fairly.